Terms of Service

Stone Roots Olive Oil Club

Version 1.0 · Effective from 1 August 2026

1. Who we are

These Terms of Service ("Terms") govern the use of the web shop at shop.stoneroots.club and the sale of goods through it.

Seller / trader:

BLOODY ROOTS d.o.o., trading as Stone Roots

Podbreznik 15, 8000 Novo mesto, Slovenia

Registration number: 7331231000

Tax number (davčna številka): SI91306094

Email: hello@stoneroots.club

Telephone: +386 51 874 447

In these Terms, "we", "us" and "our" mean BLOODY ROOTS d.o.o. "You" means the person placing an order or otherwise using the web shop.

Our web shop is hosted on the Shopify e-commerce platform provided by Shopify Inc.

2. Scope and legal framework

These Terms apply to every order placed through our web shop. By placing an order you confirm that you have read these Terms and that you accept them.

These Terms are drawn up in accordance with the Slovenian Consumer Protection Act (Zakon o varstvu potrošnikov, ZVPot-1), the Obligations Code (Obligacijski zakonik), the Electronic Commerce Market Act (Zakon o elektronskem poslovanju na trgu, ZEPT), Regulation (EU) 2016/679 (GDPR) and other applicable Slovenian and EU legislation.

A consumer is a natural person who acquires goods for purposes outside their trade, business, craft or profession. Sections 9 and 10, and the paragraph on out-of-court resolution of consumer disputes in Section 11, apply only to consumers. Where you order in the course of a business activity, the statutory consumer rights described in those provisions do not apply to you, and the rules of the Obligations Code apply instead.

Where any provision of these Terms conflicts with a mandatory rule of consumer protection law, the mandatory rule prevails and the rest of these Terms remain in force.

These Terms are published in English.

3. Our products

We sell extra virgin olive oil sourced in small quantities directly from producers in the North Adriatic region, together with related goods and packaging.

Limited availability. Our products are released in limited series ("drops"), typically a few dozen to a few hundred bottles. Availability is on a first come, first served basis. We may limit the quantity available per customer, per household or per order where this is necessary to distribute a limited batch fairly.

Nature of the product. Extra virgin olive oil is obtained directly from olives and solely by mechanical means, without refining and without additives. Colour, cloudiness, the presence of natural sediment, aroma and taste vary between harvests, producers, varieties and bottling dates, and they change over time in the bottle. Bitterness and a peppery, throat-catching pungency are characteristic properties of fresh, high-quality extra virgin olive oil and are not defects. Tasting notes and descriptions published on our website describe the oil as assessed at the time of sourcing and are indicative.

Product information. Each product page states the producer, the harvest year where known, the volume, the price, the best before date or the period for which the date is guaranteed, and any other information required by food labelling law. Photographs are illustrative; labels, closures, capsules and packaging may vary between batches.

4. Prices

All prices are shown in euros (EUR) and are final prices. We are not liable for value added tax under Article 94 of the Slovenian Value Added Tax Act (ZDDV-1), so VAT is not charged and is not shown separately. Prices exclude the cost of delivery unless expressly stated otherwise.

Delivery costs, any packaging surcharges and the total amount payable are shown before you place your order and confirm payment.

We may change our prices at any time. The price that applies to your order is the price displayed at the moment the order is placed, except in the case of an obvious error.

Obvious pricing errors. If the price shown is obviously incorrect, for example a price that is manifestly out of proportion to the value of the goods, or a decimal or currency error, we are not obliged to supply the goods at that price. In such a case we will contact you before dispatch, and you may either confirm the order at the corrected price or cancel it. If you cancel, or if we cancel, we will refund any amount already paid in full and without undue delay.

5. How a purchase contract is concluded

1. You select the products and add them to your cart. Before confirming the order you can review and change the contents of the cart, the delivery address and the delivery method.

2. By clicking the order button you place a binding order and confirm that it carries an obligation to pay.

3. The purchase contract is concluded when we receive your order. We confirm this to you by email without delay.

We store the text of the concluded contract together with the order. It is not separately accessible to you after the order is completed, but we will send you a copy on request at hello@stoneroots.club.

The contract is concluded in English.

When we may withdraw from a concluded contract. We may withdraw from the contract before dispatch only on objectively justified grounds, namely: the goods are no longer available or the batch has sold out; payment is not authorised or is not received; the delivery address falls outside the countries we ship to; there has been an obvious error in price or product description; we have reasonable grounds to suspect fraud, abuse of promotional conditions, or purchase for onward resale where we have not agreed to this; or supply would be unlawful. If we withdraw, we will inform you and refund any amount you have already paid in full and without undue delay, at the latest within 14 days.

6. Payment and receipts

Payments in our web shop are processed through Shopify Payments and through PayPal. The methods available are shown at checkout and include payment cards, the digital wallets supported by Shopify Payments, and PayPal.

Card and wallet payments are processed by our payment service provider. PayPal payments are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. under its own terms and privacy policy. We do not store full payment card details.

An invoice is issued and stored for every order. You receive an order confirmation by email, and we will send you the invoice on request; write to hello@stoneroots.club with your order number.

7. Delivery

Where we ship. We deliver to all Member States of the European Union, with the exception of Malta and Cyprus. If your address is not in a country we ship to, the order cannot be completed.

Dispatch and delivery times. Orders are normally dispatched within 3 business days of the contract being concluded, or, for pre-announced drops, within the period stated on the product page. Estimated delivery times are given by our carrier and are not guaranteed. In any event we will deliver the goods without undue delay and at the latest within 30 days of the conclusion of the contract, unless a longer period is expressly agreed with you.

If we fail to deliver within the agreed period, you may set us an additional period appropriate to the circumstances. If we fail to deliver within that additional period, you may terminate the contract and we will refund all payments received without undue delay. Where the agreed delivery date was essential in the circumstances and known to us, you may terminate the contract immediately.

Delivery costs are shown at checkout before you confirm the order.

Transfer of risk. For consumers, the risk of loss or damage to the goods passes to you when you, or a third party nominated by you other than the carrier, take physical possession of the goods. Where you have arranged the carriage yourself and the carrier was not offered by us, the risk passes on handover to that carrier.

Undelivered parcels. If a parcel is returned to us because it could not be delivered for reasons on your side, for example an incorrect address, repeated failure to collect from a pick-up point, or refusal to accept, we will contact you. We may charge the actual cost of the second dispatch. This does not apply where you have withdrawn from the contract under Section 9, in which case the rules on withdrawal apply instead. Where the goods have deteriorated as a result of the delay in collection, we may deduct the corresponding loss in value from any refund.

8. Food safety, storage and shelf life

Olive oil is a foodstuff. Please store it in a cool, dark place, away from direct sunlight, heat sources and strong odours, and keep the bottle closed. Once opened, we recommend using the oil within six months. It does not become unsafe after that, but its aromas fade.

The best before date is printed on the label and stated on the product page. The oil remains safe to consume after that date but its aromatic qualities decline. Damage to the sensory properties of the oil caused by improper storage after delivery is not a defect for which we are responsible.

Our products are intended for private consumption. Onward resale, repackaging or commercial distribution requires our prior written agreement and compliance with applicable food law by the reseller.

9. Right of withdrawal (consumers only)

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason, subject to the statutory exceptions.

The full conditions, the deadline, the way to notify us, the return address, who bears the return costs, the exceptions that apply to opened bottles, and the refund procedure are set out in our Refund, Returns and Withdrawal Policy, which forms an integral part of these Terms: https://stoneroots.club/refund/

10. Legal guarantee of conformity (consumers only)

We are liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years of delivery. For goods with a limited shelf life, our liability lasts until the expiry of the best before date.

Goods conform to the contract if, among other things, they correspond to the description, type, quantity and quality agreed, are fit for the purposes for which goods of the same type are normally used, and are supplied with the packaging and accessories that you may reasonably expect.

If the goods are not in conformity, you may, under the conditions laid down by law, require that the lack of conformity be remedied, that a proportionate price reduction be made, or that the contract be terminated with a refund of the price paid. Given the nature of our products, remedying a lack of conformity will normally mean replacement with an equivalent bottle from the same or a comparable batch, or, where that is not possible, a refund.

Notify us of a lack of conformity at hello@stoneroots.club within two months of the date on which you discovered it, describing the defect and allowing us to inspect the product. We will reply in writing to your claim within eight days.

Rights under this section are without prejudice to your right of withdrawal under Section 9, and exercising one does not exclude the other.

11. Complaints and dispute resolution

Please address any complaint to hello@stoneroots.club or to BLOODY ROOTS d.o.o., Podbreznik 15, 8000 Novo mesto, Slovenia. We will confirm receipt without delay and reply in writing within eight days.

Out-of-court resolution of consumer disputes. In accordance with Article 32 of the Slovenian Out-of-Court Settlement of Consumer Disputes Act (Zakon o izvensodnem reševanju potrošniških sporov, ZIsRPS), we state that BLOODY ROOTS d.o.o. does not recognise any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate under that Act.

Consumers may also contact the Market Inspectorate of the Republic of Slovenia (Tržni inšpektorat RS) or, in a cross-border matter, the European Consumer Centre of their country of residence.

12. Intellectual property

All content on our website and in our web shop, including texts, tasting notes, photographs, illustrations, the Stone Roots name, logo and mark, the layout and the source code, is protected by copyright and other intellectual property rights and belongs to us or to our licensors.

You may view and print the content for your own personal, non-commercial use. Any other use, in particular reproduction, distribution, public communication, modification, systematic downloading or scraping, requires our prior written consent.

We expressly reserve our rights in respect of text and data mining, including the use of our content for the development or training of artificial intelligence systems.

13. Reviews, photographs and other material you send us

If you send us a review, a photograph, a video or another contribution, whether at our request or on your own initiative, you grant us a non-exclusive, royalty-free right to publish and use it on our website, in our web shop, in our newsletters, on our social media channels and in our promotional materials, in the territory of the world and for the duration of the copyright, including the right to shorten it and to adapt it for the medium.

You confirm that the material is your own, that you have the rights to it, that it does not infringe the rights of any third party, and that it does not contain unlawful, insulting or misleading content. You may ask us at any time to stop using your contribution, and we will do so for future use without undue delay.

Where we publish consumer reviews of our products, we take reasonable and proportionate steps to verify that the reviews originate from consumers who have actually purchased or used the product. We contact reviewers directly and confirm their order before publishing a review. We do not publish false reviews and we do not commission others to write them.

14. Liability

To the extent permitted by law, we are not liable for indirect or consequential damage, lost profit, lost business or loss of data arising from the use of our website, and we do not warrant that the website will be available without interruption or free of errors.

Nothing in these Terms excludes or limits our liability where it cannot be excluded or limited by law, including liability for death, bodily injury or damage to health, liability for damage caused intentionally or by gross negligence, and liability under mandatory product liability rules.

Nothing in these Terms restricts your statutory rights as a consumer.

15. Circumstances beyond our control

We are not in breach of these Terms if performance is prevented or delayed by circumstances beyond our reasonable control, including an interruption of transport, a strike, a failure of the hosting or payment platform, or a measure of a public authority. We will inform you without delay and, where performance remains impossible, refund any amount you have paid.

16. Personal data

We process personal data in accordance with our Privacy Policy, available at https://stoneroots.club/privacy/, and our Cookie Policy, available at https://stoneroots.club/cookies/.

17. Changes to these Terms

We may amend these Terms. The version in force at the moment your order is placed applies to that order. Amendments never apply retroactively to contracts already concluded. The current version, with its version number and date, is always published in our web shop.

18. Severability

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in force. The invalid provision is replaced by the applicable statutory rule, or, where none exists, by a valid provision that comes closest to the economic purpose of the invalid one.

19. Governing law and jurisdiction

These Terms and any contract concluded under them are governed by the law of the Republic of Slovenia, excluding its conflict of law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Where you are a consumer habitually resident in another EU Member State, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence.

The courts of the Republic of Slovenia have jurisdiction over disputes arising from these Terms. A consumer may also bring proceedings before the courts of their own place of residence, and may be sued only there.

BLOODY ROOTS d.o.o.

Podbreznik 15, 8000 Novo mesto, Slovenia

Registration number 7331231000 · Tax number SI91306094

hello@stoneroots.club · +386 51 874 447

Version 1.0, 1 August 2026